DATA PROTECTION POLICY
NEPTUNE NETWORKS LIMITED
Introduction
Neptune Networks Limited (“Neptune”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information.
This Privacy Notice explains how we collect, use, store, and protect personal data in connection with our website, business activities, products, and services.
Neptune forms part of the TP ICAP Group and may work collaboratively with other TP ICAP group entities in the provision, support, security, and governance of services.
Data We May Collect
We may collect and process the following categories of personal data:
- Business contact information such as names, email addresses, telephone numbers, and company details.
- Information provided through enquiries, meetings, correspondence, or client onboarding activities.
- Technical information including IP addresses, browser type, device information, and website usage data.
- Information required for contractual, regulatory, security, or compliance purposes.
We do not intentionally collect sensitive personal data through our website unless specifically required for a legitimate business purpose.
How We Use Personal Data
We use personal data for the following purposes:
- Providing and supporting our services.
- Managing business relationships and communications.
- Information security, fraud prevention, and operational monitoring.
- Meeting legal, regulatory, and contractual obligations.
- Improving our website, systems, and services.
Processing is carried out under applicable lawful bases including legitimate interests, contractual necessity, legal obligation, and consent where appropriate.
Information Sharing
Personal data may be shared with:
- TP ICAP group entities where necessary for operational, security, governance, or support purposes.
- Trusted third-party service providers, hosting providers, technology suppliers, and professional advisers.
- Regulators, law enforcement, or other authorities where required by law or regulation.
We do not sell personal data.
International Transfers
Where personal data is transferred outside the UK or EEA, appropriate safeguards are applied in accordance with applicable data protection laws.
Data Security
Neptune maintains an ISO 27001 certified Information Security Management System and applies technical and organisational security controls designed to protect personal data against unauthorised access, disclosure, alteration, or loss.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, contractual, and operational requirements.
Your Rights
Subject to applicable law, individuals may have rights including:
- Access to personal data.
- Correction of inaccurate information.
- Erasure of personal data.
- Restriction or objection to processing.
- Data portability.
- Withdrawal of consent where processing is based on consent.
Requests relating to personal data may be submitted using the contact details below.
Contact Information
If you have any questions regarding this Privacy Notice or the processing of personal data, please contact:
Email: privacy@neptunefi.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Updates
This Privacy Notice may be updated periodically to reflect changes in legal requirements, business operations, technology, or security practices.
Last updated: May 2026